Retail Sales Associate

Sausalito, California, United States Part-time







At The Marine Mammal Center, we are guided and inspired by a shared vision of a healthy ocean for marine mammals and humans alike.  The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education.





We rescue and rehabilitate sick and injured marine mammals at our state-of-the-art veterinary facilities by engaging a dedicated workforce and a supportive community.  We learn from the patients in our care and contribute to scientific understanding of the changing health of our ocean, taking action to address ocean threats and save endangered species.  We lead as a teaching hospital by training veterinary professionals locally and internationally, and inspiring future ocean stewards through innovative school and public education programs.





The Marine Mammal Center is the largest facility of its kind in the world. Founded in 1975, The Center has grown into an internationally renowned and state-of-the art marine mammal hospital, research center and educational organization. Each year, The Center treats 600 – 800 sick, injured and orphaned marine mammals, with the goal of rehabilitation and release. Its professional staff collaborates with over 30 different scientific, educational, federal, state and non-profit organizations from around the world. 


Marine mammal scientists and veterinarians from across the globe visit The Center and shadow its staff and volunteers to learn from the hundreds of animals treated each year, and from its acclaimed veterinary, scientific, and research staff. By collaborating with leading scientists and researchers to learn from the patients in their care, The Center expands and advances science to increase understanding of the health of the ocean and highlights implications for human health.

In addition to its work within the scientific community, The Center’s formal and informal education programs reach 100,000 children and adults ever year. Ultimately, The Center’s work inspires action and fosters stewardship toward the care of our environment.


Overlooking the ocean in the Marin Headlands, in Sausalito, CA, The Center operates three field stations in its 600-mile rescue range on the California coastline from San Luis Obispo through Mendocino County. Simultaneous to the construction of its new Kona, Hawaii facility, The Center’s rescue range has increased to include the entire Hawaiian archipelago. With an annual operating budget of almost $9M, 60 to 70 staff depending on the time of year, and 1,200 actively engaged volunteers, The Center operates 24 hours per day, 365 days per year.





The Retail Sales Associate is a member of the Retail Team, whose primary responsibility is to provide an exceptional guest experience, while also supporting stock assessment and reporting, visual merchandising, sales of merchandise and Adopt-a-Seal and membership sales. The Retail Sales Associate works closely with the Store Coordinator and Manager of Retail Operations, helping to assist with the ecommerce platform, financial reporting and guide to Retail Volunteers to ensure the store generates revenue and promotes The Marine Mammal Center’s (TMMC’s) mission.





  • Deliver exceptional service and optimal guest experience
  • Stay informed and up-to-date on information relating to products in the store and use that knowledge to enhance the guest experience and up-sell merchandise
  • Maintain visually compelling displays that bring TMMC mission to life for guests
  • Highly organized management of inventory levels between stock room and store, ensuring all products are prominently displayed and available for purchase; while providing timely feedback to replenish or discontinue items as needed.<s></s>
  • Supports annual inventory count in partnership with Store Coordinator and Manager of Retail<s></s>
  • Receive and process incoming shipments accurately and in a timely manner
  • Operate a computerized cash register ensuring accuracy for the guest and TMMC
  • Stay current on all Marine Mammal Center activities
  • Assists in the processing of all aspects of online sales orders including: stock management, processing orders and monthly financial reporting
  • Working closely with the Store Coordinator, organizes volunteer daily tasks and any trainings needed
  • Actively promote Adopt-a-Seal, membership and donations programs
  • Ensure a clean, well-stocked, organized and safe environment for guests
  • Engage in warm and positive communication with all guests
  • Assist with other duties & projects as assigned




  • Exceptional attention to detail and deadlines
  • Excellent customer service skills and a willngness to learn
  • Excellent verbal and written communication skills
  • Accuracy and strong organizational skills are essential
  • Proficient in Microsoft Word and Microsoft Excel
  • Ability to work flexibly and independently in a team environment under a variety of circumstances while being diplomatic and decisive
  • Ability to supervise volunteers on administrative tasks
  • Ability to work in a high-pressure, fast paced environment and balance competing demands and priorities
  • Weekend availability a must; nights as needed




  • Ability to move from through hospital environment
  • Ability to use a computer terminal and multiline telephone
  • Ability to lift and carry up to 25 lbs. short distances; can bend, twist, reach, and grasp
  • Hospital environment with access to other parts of the facilities via outdoor pathways
  • Limited exposure to zoonotic diseases.




  • 2+ years of retail experience
  • Strong track record of creating a positive guest experience and an exceptional customer service environment
  • Strong connection to TMMC’s mission





LOCATION: Marin Headlands, Sausalito, California

HOURS: Part-time, benefited, 24-29 hrs/week, non-exempt (hourly)

REPORTS TO: Manager of Retail Operations

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