Volunteer Engagement Manager

Sausalito, California, United States Full-time

 

The Marine Mammal Center is seeking a passionate, caring, and professional paid staff Volunteer Engagement Manager to support and engage the Center’s 1200 volunteers and the staff who work with and manage this incredible community.

 

MISSION

At The Marine Mammal Center, we are guided and inspired by a shared vision of a healthy ocean for marine mammals and humans alike. The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education. 

 

OUR WORK

We rescue and rehabilitate sick and injured marine mammals at our state-of-the-art veterinary facilities by engaging a dedicated workforce and a supportive community. We learn from the patients in our care and contribute to scientific understanding of the changing health of our ocean, taking action to address ocean threats and save endangered species. We lead as a teaching hospital by training veterinary professionals locally and internationally, and inspiring future ocean stewards through innovative school and public education programs.

 

ROLE DESCRIPTION

The Volunteer Engagement Manager (VEM) oversees a team of two volunteer coordinators who are responsible for the recruitment, onboarding, training, and retention of the Center’s large and geographically diverse volunteer force. As part of the People & Culture Department, this team is tasked with ensuring that the volunteer community feels connected and engaged with their work and the Center’s mission. This team is also responsible for coordinating organization-wide volunteer retention and recognition initiatives.

 

In this role the VEM will need to develop a deep knowledge of the Center and be ready to apply best practices in volunteer engagement to volunteer programming. As volunteers operate in every aspect of the Center’s functioning, the VEM will need to be a central hub for information and play a key role in interdepartmental collaboration. He/she will be devoted to the importance of volunteerism at the Center and will be dedicated to answering volunteer questions, gathering feedback, and problem solving/removing obstacles so volunteers have an enjoyable and impactful experience. This role will also be responsible for developing, clarifying, and holding up policies and procedures and ensuring volunteers are accountable to their assigned duties and expectations.

 

In addition to supporting and managing volunteers, the Volunteer Engagement Manager will also work as an internal consultant in collaborating, leading, and caring for staff and supervisory volunteers who are responsible for directly and indirectly managing volunteers. The person in this role will need to be an expert in providing informal and formal feedback and have critical and exceptional skills in conflict resolution. He/she will be responsible for acting as a role model for the Credo and leading volunteers and other staff to do the same.

 

Given the hours of operation for our organization, as well as the geographically diverse community, it is critical that the Volunteer Engagement Manager be willing to travel regularly and work flexible hours that allow for building relationships and spending time with the volunteer community.

 

PRIMARY RESPONSIBILITIES + DUTIES

  • Engage and advocate for all members of the TMMC volunteer community, serving as a primary resource and ensuring volunteer work is impactful, tied to the Center’s mission, and enjoyable
    • Provide continual and ongoing support to volunteers by problem solving, answering questions, and addressing concerns in an effective and efficient manner
    • Regularly evaluate quality of volunteer program through qualitative and quantitative information, implement ongoing changes as needed
    • Support and implement formal and informal volunteer recognition efforts to ensure volunteers feel appreciated for their work both individually and collectively
    • Advocate for volunteer program needs and ensure that the TMMC community as a whole understands the importance and impact of the volunteer community
  • Provide ongoing support and guidance for all volunteers and staff who supervise volunteers
    • Serve as a resource in best practices around volunteer engagement including playing a critical role in the development of new volunteer roles, volunteer processes, and any policies and procedures than impact volunteer work
    • Provide issue management and conflict resolution coaching and leadership as needed
    • Lead the VOLTT team and facilitate cross-departmental discussions around volunteer engagement and the development of policies and procedures
  • Oversee the ongoing implementation of the 3-year Volunteer Engagement Strategic Plan
    • Meet regularly with the Volunteer Engagement Strategic Plan Implementation Committee to review plan initiatives for effectiveness and adjust plan as needed
    • Ensure plan initiatives are implemented in a thoughtful and strategic way
  • Support and work with all of TMMC’s community to uphold the Center’s Credo and the importance of a cohesive working environment that is professional, supportive, and engaging for all volunteers and staff
  • Facilitate ongoing informal and formal feedback for volunteers and when needed facilitate the Volunteer Issue Management Guidelines
  • Ensure the Volunteer Engagement Program is compliant with all laws as well as any TMMC policies
  • Directly manage and support staff of two Volunteer Engagement Coordinators
    • Supervise and support Volunteer Engagement Coordinator, New Volunteer Engagement, in new volunteer recruitment and onboarding including providing guidance in best practices and general management
    • Supervise and support Volunteer Engagement Coordinator, Current Volunteer Engagement, in maintaining best practices in providing general administrative and coordination support to the volunteer community including the volunteer management database (Volgistics), Volunteer Intranet (Convio), and general volunteer communication
  • Serve as staff liaison to Volunteer Council, attend quarterly meetings, provide ongoing updates around volunteer programming, and oversee yearly elections
  • Serve as Volunteer Engagement liaison to Safety Committee
  • Serve as TMMC’s Oil and Wildlife Care Network Volunteer Coordinator
  • Special projects as needed

 

KNOWLEDGE + ABILITIES

  • Strong interpersonal and written communication skills, ability to communicate effectively and kindly with a large variety of audiences
  • Deep knowledge of best practices in volunteer engagement and expertise in how to implement programmatic changes
  • Demonstrated management and leadership skills, ability to work with and support a multidisciplinary team of staff who supervise volunteers and provide them leadership in engaging the volunteer community
  • Ability to always conduct one’s self in a calm and professional demeanor when working in a fast paced, multitasked, and emotionally charged environment
  • Demonstrated ability to use best practices and strong, independent judgment in solving difficult situations and conflicts
  • Ability to provide exceptional customer service to a variety of audiences
  • Experience in presenting to and facilitating trainings and meetings with audiences of all sizes
  • Ability to complete tasks in a productive, proactive manner, and prioritize deliverables regularly
  • Strong administrative and organizational skills
  • Ability to integrate new and relevant technologies into programs

 

QUALIFICATIONS + EXPERIENCE

  • Bachelor’s degree
  • Demonstrated passion for The Marine Mammal Center’s mission
  • 5 to 10 years of experience in volunteer engagement, preferably with managing programs that have 500+ volunteers that are geographically diverse and from diverse backgrounds
  • Have completed Certification in Volunteer Administration (CVA) and/or prepared to complete within first six months of employment
  • Preference will be given to applicants who have completed masters or certificate programs in human resources, conflict resolution, or organizational management
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.), and experience with relational databases.
  • Valid California driver’s license and a clean driving record

 

FURTHER INFORMATION

LOCATION: Sausalito CA, Monthly travel to satellite facilities

HOURS: Full time, exempt

REPORTS TO: Director of People and Culture

HIRE DATE: immediate opening with target date of mid-March 2018

 

ABOUT THE ORGANIZATION

The Marine Mammal Center is the largest facility of its kind in the world. Founded in 1975, the Center has grown into an internationally renowned and state-of-the art marine mammal hospital, research center and educational organization. Each year, the Center treats 600 – 800 sick, injured and orphaned marine mammals, with the goal of rehabilitation and release. Its professional staff collaborates with over 30 different scientific, educational, federal, state and non-profit organizations from around the world 

Marine mammal scientists and veterinarians from across the globe visit the Center and shadow its staff and volunteers to learn from the hundreds of animals treated each year, and from its acclaimed veterinary, scientific, and research staff. By collaborating with leading scientists and researchers to learn from the patients in their care, the Center expands and advances science to increase understanding of the health of the ocean and highlights implications for human health. 

In addition to its work within the scientific community, the Center’s formal and informal education programs reach 100,000 children and adults ever year. Ultimately, the Center’s work inspires action and fosters stewardship toward the care of our environment. 

Overlooking the ocean in the Marin Headlands, in Sausalito, CA, the Center operates three field stations in its 600-mile rescue range on the California coastline from San Luis Obispo through Mendocino County. With the addition of a facility in Kona, Hawaii, the Center’s rescue range has increased to include the entire Hawaiian archipelago. With an annual operating budget of just over $9M, 70+ staff and 1,200 actively engaged volunteers depending on the time of year, the Center operates 24 hours per day, 365 days per year.

 

Come join this amazing organization and be an integral part of taking our mission critical volunteer engagement to the next level!

Apply for this opening at http://tmmc.recruiterbox.com/jobs/fk0fcc3?apply=true