Volunteer Coordinator

Sausalito, California, United States Full-time

MISSION

At The Marine Mammal Center, we are guided and inspired by a shared vision of a healthy ocean for marine mammals and humans alike.  The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education. 

OUR WORK

We rescue and rehabilitate sick and injured marine mammals at our state-of-the-art veterinary facilities by engaging a dedicated workforce and a supportive community.  We learn from the patients in our care and contribute to scientific understanding of the changing health of our ocean, taking action to address ocean threats and save endangered species.  We lead as a teaching hospital by training veterinary professionals locally and internationally, and inspiring future ocean stewards through innovative school and public education programs. 

ABOUT THE ORGANIZATION

The Marine Mammal Center is the largest facility of its kind in the world. Founded in 1975, the Center has grown into an internationally renowned and state-of-the art marine mammal hospital, research center and educational organization. Each year, the Center treats 600 – 800 sick, injured and orphaned marine mammals, with the goal of rehabilitation and release. Its professional staff collaborates with over 30 different scientific, educational, federal, state and non-profit organizations from around the world.  

Marine mammal scientists and veterinarians from across the globe visit the Center and shadow its staff and volunteers to learn from the hundreds of animals treated each year, and from its acclaimed veterinary, scientific, and research staff. By collaborating with leading scientists and researchers to learn from the patients in their care, the Center expands and advances science to increase understanding of the health of the ocean and highlights implications for human health. 

In addition to its work within the scientific community, the Center’s formal and informal education programs reach 100,000 children and adults ever year. Ultimately, the Center’s work inspires action and fosters stewardship toward the care of our environment. 

The Center operates its 600-mile rescue range on the California coastline from San Luis Obispo through Mendocino County with two triage hospitals in San Luis Obispo and Monterey Bay and the main hospital overlooking the ocean in the Marin Headlands in Sausalito, CA. With the construction of its new Kona, Hawaii facility, Ke Kai Ola, The Center’s rescue range has increased to include the entire Hawaiian archipelago. With an annual operating budget of over $9M, 60 to 70 staff depending on the time of year, and 1,200 actively engaged volunteers, The Center operates 24 hours per day, 365 days per year.

 

ROLE DESCRIPTION 

The Volunteer Engagement Team is part of The Marine Mammal Center’s People and Culture Department. The Volunteer Engagement Team oversees the recruitment, onboarding, retention, and engagement of the Center’s large and geographically diverse volunteer force of over 1,200 volunteers. The Volunteer Coordinator positions provide general administrative and coordination support to the entire volunteer workforce as well as staff that directly manage volunteers. The entire team is responsible for overseeing all policies, procedures, and processes as they affect volunteers as well as coordinating organization-wide volunteer retention and recognition initiatives. 

Under the direction of the Volunteer Engagement Manager, this role will be specifically responsible for overseeing the recruitment and on-boarding of all new volunteers at our Sausalito site as well as providing support to these processes at our satellite facilities. The person in this role will need to have a deep knowledge of the Center, its volunteer roles, and its policies/procedures. They will directly oversee the volunteers who are responsible for presenting at on-boarding trainings as well as those who are responsible for interviewing potential volunteers. The person in this role will need to be ever looking to improve their knowledge of best practices in volunteer on-boarding and will need to oversee, evaluate, and improve the on-boarding processes regularly. 

In addition to overseeing all on-boarding processes, this role supports a variety of other volunteer initiatives including but not limited to managing Coastal Clean-Up Day and supporting Volunteer Appreciation Week and the Volunteer Appreciation Party.

 

PRIMARY RESPONSIBILITIES & DUTIES

Under direction of the Volunteer Resources Manager, provide the following support:

  • Responsible for all recruitment activities needed to fulfill volunteer roles
  • Serve as the primary contact for community members interested in volunteering at the Center
  • Coordinate with all volunteer supervisors and managers who oversee volunteers to be well-informed on volunteer needs and role descriptions
  • Schedule, coordinate, and prepare all new volunteer Open House and Orientation meetings, including preparing all paperwork and handouts, scheduling volunteer presenters, and being present at each meeting to facilitate.
  • Facilitate 1-month and 3-month check-ins with new volunteers
  • Regularly enter data into the Volgistics data management system
  • Create nametags for staff and volunteers
  • Run all background checks and motor vehicle reports
  • Assist the Volunteer Resources Team with the planning and execution of the annual Volunteer Appreciation Party and Volunteer Appreciation Week events
  • Lead the volunteer recruitment efforts and management of volunteers for special events, including but not limited to Coastal Clean-Up Day and Development events as needed
  • Any other volunteer management related duties as assigned

 

KNOWLEDGE & ABILITIES

  • Excellent oral and written communication skills
  • Ability to provide great customer service to a variety of audiences
  • Strong interpersonal, active listening, and relationship management skills
  • Ability to engage large audiences and utilize strong presentation skills to share the mission of The Marine Mammal Center
  • Ability to prioritize task completion and complete said tasks in an efficient, proactive manner
  • Strong attention to detail and quick to learn; “Can-do” attitude and willing to take on new projects as needed
  • Ability to take initiative and see projects through to completion with minimal supervision
  • Ability to utilize general Office Suite, relational databases (such as Volgistics), and ability to record, manage, and report data

 

QUALIFICATIONS & EXPERIENCE

  • Bachelor’s degree
  • 1-2 years of experience in supporting and/or overseeing volunteers
  • Experience volunteering with large nonprofit organizations is highly desirable
  • Experience working or volunteering with wildlife rehabilitation, environmental organizations, or domestic animal rescues is highly desirable
  • Valid license to drive in California and a clean driving record
  • Must submit to and pass background check

 

FURTHER INFORMATION

LOCATION: Sausalito, California

HOURS: Full-Time – Tuesday through Saturday with occasional evenings and Sundays/Mondays, Occasional travel to satellite locations within California is also necessary

REPORTS TO: Volunteer Resources Manager

TO APPLY: Please go to {website link} to submit your cover letter and resume

 

 

Apply for this opening at http://tmmc.recruiterbox.com/jobs/fk0fh6m?apply=true