DONOR SERVICES ASSISTANT

Sausalito, California, United States Full-time

MISSION

At The Marine Mammal Center, we are guided and inspired by a shared vision of a healthy ocean for marine mammals and humans alike.  The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education.

 

OUR WORK

We rescue and rehabilitate sick and injured marine mammals at our state-of-the-art veterinary facilities by engaging a dedicated workforce and a supportive community.  We learn from the patients in our care and contribute to scientific understanding of the changing health of our ocean, taking action to address ocean threats and save endangered species.  We lead as a teaching hospital by training veterinary professionals locally and internationally, and inspiring future ocean stewards through innovative school and public education programs.  

 

ABOUT THE ORGANIZATION

The Marine Mammal Center is the largest facility of its kind in the world. Founded in 1975, The Center has grown into an internationally renowned and state-of-the art marine mammal hospital, research center and educational organization. Each year, The Center treats 600 – 800 sick, injured and orphaned marine mammals, with the goal of rehabilitation and release. Its professional staff collaborates with over 30 different scientific, educational, federal, state and non-profit organizations from around the world.  

Marine mammal scientists and veterinarians from across the globe visit The Center and shadow its staff and volunteers to learn from the hundreds of animals treated each year, and from its acclaimed veterinary, scientific, and research staff. By collaborating with leading scientists and researchers to learn from the patients in their care, The Center expands and advances science to increase understanding of the health of the ocean and highlights implications for human health.

In addition to its work within the scientific community, The Center’s formal and informal education programs reach 100,000 children and adults ever year. Ultimately, The Center’s work inspires action and fosters stewardship toward the care of our environment.

Overlooking the ocean in the Marin Headlands, in Sausalito, CA, The Center operates three field stations in its 600-mile rescue range on the California coastline from San Luis Obispo through Mendocino County. Simultaneous to the construction of its new Kona, Hawaii facility, The Center’s rescue range has increased to include the entire Hawaiian archipelago. With an annual operating budget of almost $9M, 60 to 70 staff depending on the time of year, and 1,200 actively engaged volunteers, The Center operates 24 hours per day, 365 days per year. 

 

ROLE DESCRIPTION

The Donor Services Assistant is a member of the Development and Marketing Department. This position is entry-level and provides database, administrative, and logistical support to the department.  Major responsibilities include ongoing maintenance of the donor database (Raiser’s Edge) including data entry, preparing mailings, generating lists and reports and providing support to various departmental activities. This position reports to the Donor Stewardship and Database Administrator in the Development Department and works very closely with the Development & Marketing team.  

 

PRIMARY RESPONSIBILITIES + DUTIES

  • Perform daily gift entry and gift audits. Import and review incoming gifts from external sources for accurate data reporting
  • Prepare mailings, acknowledgement letters and other Raiser’s Edge based letters
  • Manage monthly donor program. Duties include tracking lapsed sustainers, ensuring that donors have current payment information and the production of weekly and monthly letters
  • Perform scheduled data entry audits to ensure a high level of accuracy and adherence to quality control guidelines for data entry
  • Perform ongoing maintenance of donor records
  • Provide database support for the Development department in a timely and professional manner
  • Identify and communicate problems encountered by Development staff and make suggestions for possible solutions or improvement
  • Maintain organization of materials including policy and procedure documents
  • Act as triage for Development office phone line, providing customer service for donor inquiries
  • Carry out general office duties, including filing and the management of department volunteers
  • Assist with other duties & projects as assigned  

KNOWLEDGE + ABILITIES

  • Exceptional attention to detail and deadlines
  • Excellent customer service skills and a willingness to learn
  • Accuracy and strong organizational skills are essential
  • Knowledge of Blackbaud’s Raiser’s Edge 7 and/or Luminate Online/Convio highly desirable
  • Previous database experience
  • Knowledge of Microsoft Office Suite
  • Good communication skills
  • Ability to work flexibly and independently in a team environment under a variety of circumstances while being diplomatic and decisive
  • Ability to supervise volunteers on administrative tasks 

QUALIFICATIONS + EXPERIENCE

  • Two years of administrative/development experience and a B.A. degree from an accredited college or university, or an equivalent combination of training and experience
  • One year experience with Raiser’s Edge or a similar donor database
  • Ability to work as part of a team or independently
  • Ability to work in a high-pressure environment and balance competing demands and priorities
  • Excellent verbal and written communication skills
  • Excellent computer skills including Microsoft Word and Microsoft Excel
  • Ability to work at computer 90% of the time
  • Willingness to work nights and weekends as needed
  • Ability to move from place to place, use a computer terminal and telephone; able to lift and carry up to 25 lbs. short distances; can bend, twist, reach, and grasp
  • Car or transportation to/from Marin Headlands required

 

FURTHER INFORMATION

LOCATION: Marin Headlands, 2000 Bunker Road, Sausalito, California

HOURS: Full-time 40hrs/wk, 9am – 5pm, non-exempt (hourly)

REPORTS TO: Donor Stewardship and Database Administrator

Apply for this opening at http://tmmc.recruiterbox.com/jobs/fk0fwp1?apply=true