Donor Services Coordinator

Sausalito, California, United States Full-time



At The Marine Mammal Center, we are guided and inspired by a shared vision of a healthy ocean for marine mammals and humans alike.  The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education.




We rescue and rehabilitate sick and injured marine mammals at our state-of-the-art veterinary facilities by engaging a dedicated workforce and a supportive community.  We learn from the patients in our care and contribute to scientific understanding of the changing health of our ocean, taking action to address ocean threats and save endangered species.  We lead as a teaching hospital by training veterinary professionals locally and internationally, and inspiring future ocean stewards through innovative school and public education programs. 


The Marine Mammal Center is the largest facility of its kind in the world. Founded in 1975, The Center has grown into an internationally renowned and state-of-the art marine mammal hospital, research center and educational organization. Each year, the Center treats 600 – 800 sick, injured and orphaned marine mammals, with the goal of rehabilitation and release. Its professional staff collaborates with over 30 different scientific, educational, federal, state and non-profit organizations from around the world.

Marine mammal scientists and veterinarians from across the globe visit the Center and shadow its staff and volunteers to learn from the hundreds of animals treated each year, and from its acclaimed veterinary, scientific, and research staff. By collaborating with leading scientists and researchers to learn from the patients in their care, the Center expands and advances science to increase understanding of the health of the ocean and highlights implications for human health.

 In addition to its work within the scientific community, the Center’s formal and informal education programs reach 100,000 children and adults ever year. Ultimately, the Center’s work inspires action and fosters stewardship toward the care of our environment.


Overlooking the ocean in the Marin Headlands, in Sausalito, CA, the Center operates three field stations in its 600-mile rescue range on the California coastline from San Luis Obispo through Mendocino County. Simultaneous to the construction of its new Kona, Hawaii facility, the Center’s rescue range has increased to include the entire Hawaiian archipelago. With an annual operating budget of almost $10M, 60 to 70 staff depending on the time of year, and 1,200 actively engaged volunteers, The Center operates 24 hours per day, 365 days per year.


The Donor Services Coordinator is an integral part of our dynamic and high-energy Development and Communications team working in a highly collaborative environment to inspire support for the Center.  This position provides database, administrative, and logistical support to the department and reports to the Donor Services Manager.



  • Performs daily gift entry and gift audits. Imports and reviews incoming gifts from external sources for accurate data reporting
  • Continuously identifies ways of making processes more efficient and effective while also providing possible solutions
  • Manages and supports seasonal and temporary data entry support personnel
  • Prepares mailings, acknowledgement letters, and other Raiser’s Edge based letters
  • Performs scheduled data entry audits to ensure a high level of accuracy and adherence to quality control guidelines for data entry
  • Performs ongoing maintenance of donor records
  • Provides database support for the Development department in a timely and professional manner
  • Identifies and communicates problems encountered by Development staff and makes suggestions for possible solutions or improvement
  • Maintains organization of materials including policy and procedure documents
  • Carries out general office duties, including filing and the management of donor services volunteers
  • Assists with other duties and projects as assigned



  • Develops workable solutions when confronted with challenges, and/or ambiguity; takes a structured approach to problem solving using data to make decisions
  • Proven success within a highly flexible and visible, entrepreneurial culture; comfort working under tight timelines in a fast-paced environment
  • Leverages effective systems and tools to meet deadlines, fulfill commitments, and achieve goals
  • Brings a track record of productive relationships with a wide variety of internal and external stakeholders
  • Demonstrates a meticulous level of follow-through and attention to detail in the completion of tasks
  • Knowledge of Blackbaud’s Raiser’s Edge 7 and/or Luminate Online/Convio highly desirable
  • Ability to work flexibly and independently in a team environment under a variety of circumstances while being diplomatic and decisive
  • Ability to supervise seasonal support and volunteers on administrative tasks


  • Four years of administrative/development experience and a B.A. degree from an accredited college or university, or an equivalent combination of training and experience
  • One-year experience with Raiser’s Edge or a similar donor database
  • Ability to work as part of a team or independently
  • Excellent verbal and written communication skills
  • Excellent computer skills including Microsoft Word and Microsoft Excel



  • Sit at a desk for extended periods of time using a computer screen, walking, and climbing stairs
  • Occasionally lift a box weighing approximately 20 pounds
  • Hospital environment with access to other parts of the facilities via outdoor pathways
  • Limited exposure to zoonotic diseases
  • Car or transportation to/from the Marin Headlands is required



  • LOCATION: Headquarters, Sausalito, California
  • HOURS: Full-time, 40hrs/week, non-exempt (eligible for overtime)
  • COMPENSATION: Competitive salary and excellent benefits
  • REPORTS TO: Donor Services Manager
  • DATE UPDATED: November 26, 2018


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