Crew Supervisor Manager

Sausalito, California, United States Full-time

MISSION 

At The Marine Mammal Center, we are guided and inspired by a shared vision of a healthy ocean for marine mammals and humans alike.  The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education.

OUR WORK

We rescue and rehabilitate sick and injured marine mammals at our state-of-the-art veterinary facilities by engaging a dedicated workforce and a supportive community.  We learn from the patients in our care and contribute to scientific understanding of the changing health of our ocean, taking action to address ocean threats and save endangered species.  We lead as a teaching hospital by training veterinary professionals locally and internationally, and inspiring future ocean stewards through innovative school and public education programs. 

ABOUT THE ORGANIZATION

The Marine Mammal Center is the largest facility of its kind in the world. Founded in 1975, The Center has grown into an internationally renowned and state-of-the art marine mammal hospital, research center and educational organization. Each year, the Center treats 600 – 800 sick, injured and orphaned marine mammals, with the goal of rehabilitation and release. Its professional staff collaborates with over 30 different scientific, educational, federal, state and non-profit organizations from around the world.

Marine mammal scientists and veterinarians from across the globe visit the Center and shadow its staff and volunteers to learn from the hundreds of animals treated each year, and from its acclaimed veterinary, scientific, and research staff. By collaborating with leading scientists and researchers to learn from the patients in their care, the Center expands and advances science to increase understanding of the health of the ocean and highlights implications for human health.

 In addition to its work within the scientific community, the Center’s formal and informal education programs reach 100,000 children and adults ever year. Ultimately, the Center’s work inspires action and fosters stewardship toward the care of our environment. 

Overlooking the ocean in the Marin Headlands in Sausalito, CA, the Center operates three field stations in its 600-mile rescue range on the California coastline from San Luis Obispo through Mendocino County. Simultaneous to the construction of its new Kona, Hawaii facility, the Center’s rescue range has increased to include the entire Hawaiian archipelago. With an annual operating budget of almost $10M, 80 to 90 staff depending on the time of year, and 1,200 actively engaged volunteers, The Center operates 24 hours per day, 365 days per year. 

 

ROLE DESCRIPTION

The Crew Supervisor Manager directly manages the Sausalito-based Animal Care Volunteer Crew Supervisors and acts as a conduit of information between the Animal Care Crews and the Veterinary Science staff. Crew Supervisors are volunteers themselves who manage crews of approximately 10-25 volunteers. There are 28 unique crews in total with day and night crews covering 7 days a week in two areas of our Sausalito hospital. One area focuses on sea lions, fur seals and elephant seals and the other on seasonal harbor seals. The animal care volunteer workforce is large (600-800 person) and is responsible for daily husbandry/care of animals in rehabilitation. The Crew Supervisor Manager oversees the performance of the Crew Supervisors and by extension, their Crew Members.

 

The Crew Supervisor Manager is a primary point of contact for all Crew Supervisors who need support by answering questions, clarifying and enforcing policies and procedures, finding solutions/removing obstacles, and holding people accountable to their assigned duties/expectations. This role will also be responsible for acting as a role model for the Credo (an organizational set of promises and expectations) and encouraging Crew Supervisors to do the same.

 

The Crew Supervisor Manager has two key partners: the Volunteer Engagement Manager and the Animal Husbandry Manager. The Crew Supervisor Manager works closely with the Volunteer Engagement Manager and team to collaborate on the recruiting/onboarding, engagement, rewards/recognition, communication, training and culture of our animal care volunteers. They also collaborate with the Volunteer Engagement Manager in providing formal feedback to our Crew Supervisors and other volunteers when informal feedback and initial attempts at resolution have failed. In these cases the Crew Supervisor Manager will partner with the Volunteer Engagement Manager to align on next steps.  Because of the need to directly share information in a timely fashion, it is critical that these two roles connect frequently to ensure alignment and a unified approach.

 

The Animal Husbandry Manager, along with the rest of the Animal Husbandry Team, sets the standards for animal husbandry across our range. Together, the Animal Husbandry Manager and Crew Supervisor Manager collaborate to ensure proper training is provided to the volunteers and clear communication and implementation of new protocols, guidelines, and techniques is followed. The Crew Supervisor Manager is responsible for holding Crew Supervisor Managers and by extension, their crews, accountable to the agreed upon standards for animal husbandry.

 

This role supervises the Volunteer Crew Supervisors and reports directly to the Director of People + Culture. Given the hours of operation for our organization, which spans 24/7 and 365 days a year, it is critical that the Crew Supervisor Manager works flexible hours that allow for building relationships and spending time with all Crew Supervisors with some level of regularity.

 

 

PRIMARY RESPONSIBILITIES + DUTIES

People Management

  • Builds trusting relationships with all Sausalito-based Crew Supervisors and acts as the primary point of contact for all questions, issues, and concerns from Crew Supervisors
  • Crew Supervisors are a primary point of contact for all Crew Member questions, issues and concerns
  • Provides support to Crew Supervisors when they are unable to resolve issues on their own
  • Responsible for formal feedback discussions with crew supervisors and other animal care volunteers and ensuring proper documentation is obtained, working in coordination with the Volunteer Engagement Manager on issue management
  • Provides regular feedback, coaching, development, and encourages open and honest communication within crews, between crews, and between Crew Supervisors
  • Act as a role model for of the Credo and encourages Crew Supervisors to teach and role model the Credo with their crews
  • Identifies opportunities to streamline the work or improve processes and procedures and/or the way the work is resourced
  • Works in collaboration with the Volunteer Engagement Team to ensure that all crews are adequately staffed
  • Works with Animal Husbandry Manager, Volunteer Engagement Manager, and current Crew Supervisors to identify and build leadership ladders for new Crew Supervisors

Animal Husbandry

  • Works in collaboration with the Animal Husbandry Manager to ensure that crews are adequately trained to support the husbandry needs of our patients
  • Steps in as Crew Supervisor, as needed, in partnership with the Animal Care Managers

Communication

  • Plans and implements regular opportunities to greet crews and share relevant information
  • Plans and facilitates recurring Crew Supervisor meetings/phone calls to encourage open, honest communication and promptly address issues as a team
  • Ensure that Crew Supervisors are clear on critical Veterinary Science initiatives, priorities, and decisions
  • Acts as an advocate for Crew Supervisors in all Veterinary Science, cross-functional meetings, and forums to ensure that their concerns and suggestions are addressed

Training/Events

  • Delivers or facilitates Center-specific training in leadership, effective communication, and conflict resolution to Crew Supervisors
  • Works in conjunction with Animal Care Managers and the Volunteer Engagement Team to ensure crew progression of trainings and skills are properly tracked and documented.
  • Leads in the planning and facilitation of Crew Supervisor events, with assistance from the Volunteer Engagement Team
  • Works with Veterinary Science Leads and points of contacts to integrate visitors onto crews for short-term training and learning experiences

 

 

KNOWLEDGE + ABILITIES

  • Experience in the care of animals in rehabilitation including the feeding, housing, cleaning and administration of medications
  • Willingness to learn marine mammal natural history, behavior, health, and disease
  • Skill in developing and sustaining teams that work closely with one another to provide animal care
  • Ability to manage and develop Crew Supervisors to advance their knowledge and abilities in marine mammal husbandry and medical care
  • Ability to communicate clearly, both orally and written, and work as part of a multidisciplinary team to advance the mission of The Center
  • Strong interpersonal skills across a diverse group of staff, volunteers, interns, and other Center affiliates
  • Ability to provide exceptional customer service to a variety of audiences
  • Ability to integrate new and relevant technologies into programs
  • Ability to complete tasks in a productive and proactive manner, and prioritize deliverables regularly
  • Ability to remain calm while working in a fast paced, multitasked, and emotionally-charged environment
  • Strong attention to detail and quick to learn with a “Can-do” attitude
  • Ability to stand/walk up to 3 hours without a break
  • Ability to lift and/or move up to 50 pounds

 

 

QUALIFICATIONS + EXPERIENCE

  • Bachelor’s degree
  • Demonstrated ability to manage large teams of people, including volunteers
  • Experience in animal husbandry and medical care
  • Superior interpersonal and communication skills
  • Proficiency using the Microsoft Office suite of programs

 

FURTHER INFORMATION

LOCATION: Sausalito, CA

SALARY RANGE: $58,000 - $63,000

HOURS: Full time, exempt, 40-50 hours per week, including nights, weekends, and some holidays

REPORTS TO: Director of People + Culture

TO APPLY: Please submit your cover letter and resume