Crew Supervisor Manager

Sausalito, California, United States Full-time

MISSION

At The Marine Mammal Center, we are guided and inspired by a shared vision of a healthy ocean for marine mammals and humans alike. The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education. 

 

OUR WORK

We rescue and rehabilitate sick and injured marine mammals at our state-of-the-art veterinary facilities by engaging a dedicated workforce and a supportive community. We learn from the patients in our care and contribute to scientific understanding of the changing health of our ocean, taking action to address ocean threats and save endangered species. We lead as a teaching hospital by training veterinary professionals locally and internationally, and inspiring future ocean stewards through innovative school and public education programs.

 

ABOUT THE ORGANIZATION

The Marine Mammal Center is the largest facility of its kind in the world. Founded in 1975, the Center has grown into an internationally renowned and state-of-the art marine mammal hospital, research center and educational organization. Each year, the Center treats 600 – 800 sick, injured and orphaned marine mammals, with the goal of rehabilitation and release. Its professional staff collaborates with over 30 different scientific, educational, federal, state and non-profit organizations from around the world 

Marine mammal scientists and veterinarians from across the globe visit the Center and shadow its staff and volunteers to learn from the hundreds of animals treated each year, and from its acclaimed veterinary, scientific, and research staff. By collaborating with leading scientists and researchers to learn from the patients in their care, the Center expands and advances science to increase understanding of the health of the ocean and highlights implications for human health. 

In addition to its work within the scientific community, the Center’s formal and informal education programs reach 100,000 children and adults ever year. Ultimately, the Center’s work inspires action and fosters stewardship toward the care of our environment. 

Overlooking the ocean in the Marin Headlands, in Sausalito, CA, the Center operates three field stations in its 600-mile rescue range on the California coastline from San Luis Obispo through Mendocino County. With the addition of a facility in Kona, Hawaii, the Center’s rescue range has increased to include the entire Hawaiian archipelago. With an annual operating budget of just over $9M, 70+ staff depending on the time of year, and 1,200 actively engaged volunteers, the Center operates 24 hours per day, 365 days per year.

 

ROLE DESCRIPTION

The Crew Supervisor Manager directly manages the Sausalito-based Animal Care Volunteer Crew Supervisors and acts as a conduit of information between the Animal Care Crews and the Veterinary Science staff. Crew Supervisors are volunteers themselves and manage crews of approximately 10-25 volunteers. There are 28 crews in total with unique day and night crews covering 7 days a week in two areas of our Sausalito hospital. One area focuses on sea lions, fur seals and elephant seals and the other on seasonal harbor seals. The animal care volunteer workforce is large (600-800 person) and is responsible for daily husbandry/care of animals in rehabilitation. The Crew Supervisor Manager oversees the performance of both Crew Supervisors and by extension, their Crew Members. 

The Crew Supervisor Manager is a primary point of contact for all Crew Supervisors who need support. This role is devoted to answering questions, clarifying and holding up policies and procedures, finding solutions/removing obstacles, and holding people accountable to their assigned duties/expectations. This role will also be responsible for acting as a role model for the Credo and encouraging Crew Supervisors to do the same. 

The Crew Supervisor Manager has two key partners. The first partner is the Volunteer Resources Manager. The Crew Supervisor Manager works closely with the Volunteer Resources Manager and Team to collaborate on recruiting/onboarding, engagement, rewards/recognition, communication, training and culture. They also collaborate with the Volunteer Resources Manager in providing formal feedback when informal feedback and initial attempts at resolution have failed. In these cases the Crew Supervisor Manager will partner with the Volunteer Resources Manager to align on next steps. Because of the need to directly share up to date info, it is mission critical that these two roles plan for frequent contact to ensure alignment and a unified approach. 

The second partner is the Animal Husbandry Manager. The Animal Husbandry Manager along with the rest of the Animal Husbandry Team sets the standards for animal husbandry across our range. Together the Animal Husbandry Manager and Crew Supervisor Manager collaborate to ensure proper training to the volunteers and clear communication and implementation of new protocols, guidelines, and techniques. The Crew Supervisor Manager is responsible for holding Crew Supervisor Managers and by extension, their crews, accountable to the agreed upon standards for animal husbandry. 

This role supervises the volunteer Crew Supervisors and reports directly to the Veterinary Science Director. Given the hours of operation for our organization, it is critical that the Crew Supervisor Manager work flexible hours that allow for building relationships and spending time with all Crew Supervisors with some level of regularity. 

 

PRIMARY RESPONSIBILITIES + DUTIES

People Management

  • Build trusting relationships with Crew Supervisors– acting as a the primary point of contact for all questions, issues and concerns from Crew Supervisors
  • Crew Supervisors are a primary point of contact for all Crew Member questions, issues and concerns; provide support to Crew Supervisors when they are unable to resolve issues on their own
  • Provide regular feedback, coaching and development – encourage open and honest communication within crews, between crews and between Crew Supervisors and Crew Members
  • Act as a role model for of the credo and encourage Crew Supervisors to teach and role model the credo with their crews
  • Identify opportunities to streamline the work or improve processes, procedures or the way the work is resourced (including options for contracted Relief Crew Supervisors or Veterinary Techs to support night crews)
  • Work in collaboration with the Volunteer Resources Team to ensure that all crews are adequately staffed
  • Work with Animal Husbandry Manager, Volunteer Resources Manager, and current Crew Supervisors to identify and build leadership ladders for new Crew Supervisors

Animal Husbandry

  • Work in collaboration with the Animal Husbandry Manager to ensure that crews are adequately trained to support the husbandry needs of the animals
  • Step in as Crew Supervisor as needed

Communication

  • Regular huddles to greet crews and share relevant information
  • Plan and facilitate monthly Crew Supervisor meetings/calls to encourage open, honest communication and address issues as a team
  • Ensure that Crew Supervisors are clear on the priorities and critical department initiatives and decisions; Regularly communicate these to Crew Supervisors
  • Act as an advocate for Crew Supervisors in all Veterinary Science and cross-functional meetings and forums to ensure that their concerns and suggestions are being addressed

Training/Events

  • Deliver or facilitate TMMC-specific training in leadership, effective communication and conflict resolution to Crew Supervisors
  • Create a system/process for Crew Supervisors to track the progression of training and skills on their crews
  • Lead in the planning and facilitation of Crew Supervisor events with assistance from the Volunteer Resources Team: Crew Supervisor Holiday Party, Crew Supervisor Training Day, Think Tanks
  • Work with VetSci Leads and Points of Contracts to integrate visitors onto crews for short term training

 

KNOWLEDGE + ABILITIES

  • Knowledge in care of animals in rehabilitation, feeding, housing, cleaning and administration of medications
  • Knowledge of current marine mammal life story, behavior, health, and disease issues
  • Skill in developing and sustaining teams that work closely with one another to provide animal care in a medical facility
  • Ability to manage and develop Crew Supervisors to advance their knowledge and abilities in marine mammal husbandry and medical care
  • Ability to communicate extremely well and work as part of a multidisciplinary team to advance the mission of The Center
  • Strong communication, interpersonal, and writing skills
  • Ability to provide exceptional customer service to a variety of audiences
  • Ability to integrate new and relevant technologies into programs
  • Ability to complete tasks in a productive, proactive manner, and prioritize deliverables regularly
  • Ability to effectively communicate and make a positive impact across a diverse group of staff and volunteers
  • Ability to remaining calm when working in a fast paced, multitasked, and emotionally charged environment
  • Strong attention to detail and quick to learn; “Can-do” attitude
  • Ability to stand/walk up to 3 hours without a break
  • Ability to lift and/or move up to 50 pounds
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QUALIFICATIONS + EXPERIENCE

  • Bachelor’s degree
  • Demonstrated ability to manage large teams of people including volunteers
  • Experience in marine mammal husbandry and medical care
  • Superior interpersonal and communication skills
  • Proficiency using the Microsoft Office suite of programs 

 

FURTHER INFORMATION

LOCATION: Sausalito CA

HOURS: Full time, exempt

REPORTS TO: Veterinary Science Director

APPLICATIONS TO BE SUBMITED BEFORE APRIL 21, 2017