RETAIL STORE COORDINATOR

Sausalito, California, United States Full-time

MISSION

At The Marine Mammal Center, we are guided and inspired by a shared vision of a healthy ocean for marine mammals and humans alike.  The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education. 

OUR WORK

We rescue and rehabilitate sick and injured marine mammals at our state-of-the-art veterinary facilities by engaging a dedicated workforce and a supportive community.  We learn from the patients in our care and contribute to scientific understanding of the changing health of our ocean, taking action to address ocean threats and save endangered species.  We lead as a teaching hospital by training veterinary professionals locally and internationally, and inspiring future ocean stewards through innovative school and public education programs.  

ABOUT THE ORGANIZATION

The Marine Mammal Center is the largest facility of its kind in the world. Founded in 1975, The Center has grown into an internationally renowned and state-of-the art marine mammal hospital, research center and educational organization. Each year, The Center treats 600 – 800 sick, injured and orphaned marine mammals, with the goal of rehabilitation and release. Its professional staff collaborates with over 30 different scientific, educational, federal, state and non-profit organizations from around the world. 

Marine mammal scientists and veterinarians from across the globe visit The Center and shadow its staff and volunteers to learn from the hundreds of animals treated each year, and from its acclaimed veterinary, scientific, and research staff. By collaborating with leading scientists and researchers to learn from the patients in their care, The Center expands and advances science to increase understanding of the health of the ocean and highlights implications for human health.

 In addition to its work within the scientific community, The Center’s formal and informal education programs reach 100,000 children and adults ever year. Ultimately, The Center’s work inspires action and fosters stewardship toward the care of our environment.

 Overlooking the ocean in the Marin Headlands, in Sausalito, CA, The Center operates three field stations in its 600-mile rescue range on the California coastline from San Luis Obispo through Mendocino County. Simultaneous to the construction of its new Kona, Hawaii facility, The Center’s rescue range has increased to include the entire Hawaiian archipelago. With an annual operating budget of almost $9M, 60 to 70 staff depending on the time of year, and 1,200 actively engaged volunteers, The Center operates 24 hours per day, 365 days per year. 

ROLE DESCRIPTION

The Retail Store Coordinator co-leads the daily operations of The Marine Mammal Center’s (TMMC’s) gift store, in partnership with the Manager of Retail Operations. The Retail Store Coordinator leads by example and trains, guides and coaches Staff and Volunteers to ensure all guests receive the optimal guest retail experience. 

In partnership with the Manager of Retail Operations, the Retail Store Coordinator is responsible for customer service, visual merchandising, signage, maintenance and housekeeping standards. 

The Retail Store Coordinator serves as a mentor and guide, operating as the main Staff contact for all Store Volunteers, and is responsible for all aspects of volunteer development including recruitment, training, feedback, coaching for improved performance and recognition. 

This position reports to the Manager of Retail Operations and works closely with the Retail and

Education and Guest Experience Teams.     

PRIMARY RESPONSIBILITIES + DUTIES 

Leadership

  • Lead by example; communicate clear expectations and hold self and team members accountable to TMMC’s vision, mission and credo (internal code of conduct)
  • Create a learning environment; motivate and retain team members through appropriate feedback, training/coaching, reward and recognition
  • Resolve HR issues in partnership with People & Culture Team as appropriate; maintain strict confidentiality and build trust amongst Team
  • Build strong internal and external relationships to align and support the execution of store business results and optimal guest experience
  • Communicate and drive TMMC’s strategic vision with store staff and volunteers
  • Identify challenges and barriers; recommend solutions
  • Resolve retail issues in partnership with Manager of Retail Operations, as needed 

Business and Financial

  • Achieve store, online, and Adopt-a-Seal net revenue goals
  • Maintain visually compelling displays that bring TMMC’s mission to life
  • Manage inventory and other expenses against pre-defined targets
  • Create monthly schedules to optimize payroll and volunteer availability
  • Effectively collaborate with Manager of Retail Operations and other departments to identify trends, resolve issues and drive strategies for continued improvements
  • Collaborate with Manager of Retail Operations to Identify, resolve and prevent issues relating to shrinkage; supports annual inventory count in partnership with Retail Store Coordinator
  • Completes daily, weekly and monthly financial reports in a timely manner. Communicate transactional or reporting issues to Manager of Retail Operations and collaborate to identify and implement solutions
  • Effectively utilize reports to track and analyze trends and opportunities to make effective and proactive business decisions and report key metrics
  • Accurately and expeditiously receive, price and display merchandise shipments 

Guest Experience

  • Ensure a high-quality retail guest experience through exceptional customer service
  • Create and implement strategies to ensure all staff and volunteers provide correct and current information about merchandise and its relation to the TMMC mission
  • Ensure a clean, organized, well-stocked and safe environment for guests
  • Enthusiastically engage guests in conversation about TMMC and our mission 

KNOWLEDGE + ABILITIES

  • Exceptional attention to detail and deadlines
  • Excellent customer service skills and a willingness to learn; Excellent verbal and written communication skills
  • Accuracy and strong organizational skills are essential
  • Proficient in Microsoft Word and Microsoft Excel
  • Ability to work flexibly and independently in a team environment under a variety of circumstances while being diplomatic and decisive
  • Ability to work in a high-pressure environment and balance competing demands and priorities
  • Ability to stand for extended periods of time
  • Ability to move from place to place, use a computer terminal and telephone; able to lift and carry up to 25 lbs. short distances; can bend, twist, reach, and grasp
  • Willingness to work nights and weekends as needed

 QUALIFICATIONS + EXPERIENCE

  • 2 years of retail and customer service experience; leadership experience preferred
  • Experience operating electronic inventory and POS systems

  

FURTHER INFORMATION

LOCATION: Sausalito, California

HOURS: Full-time, non-exempt (hourly)

REPORTS TO: Manager of Retail Operations

 

 

 

 

 

Apply for this opening at http://tmmc.recruiterbox.com/jobs/fk0mvkp?apply=true